CALIFORNIA PRIVACY POLICY Last Updated: January 1, 2026 This California Privacy Policy (“Policy”) supplements the information contained in our general Privacy Policy and applies solely to California residents (“Consumers” or “you”) who visit our website, request information, purchase, or inquire about vehicle service contracts, extended auto warranties, and related services (collectively, the “Services”). This Policy is provided in compliance with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act (“CCPA/CPRA”). 1. NOTICE AT COLLECTION We collect personal information when you: Visit our website Submit a quote request or contact form Call or text us Purchase or inquire about coverage Communicate with our customer service team Interact with our marketing emails or advertisements We use the information for business purposes including providing quotes, processing purchases, verifying eligibility, customer service, marketing, fraud prevention, and legal compliance. 2. CATEGORIES OF PERSONAL INFORMATION WE COLLECT In the last 12 months, we may have collected the following categories of personal information: A. Identifiers Examples: Name, email address, phone number, mailing address, IP address. B. Customer Records Information (Cal. Civ. Code §1798.80) Examples: Name, contact information, signature, insurance-related or contract-related information. C. Protected Classification Characteristics We do not intentionally collect protected characteristics (race, religion, etc.). D. Commercial Information Examples: Warranty/service contract purchase history, quote details, plan selections. E. Internet or Network Activity Examples: Browsing history on our site, pages visited, click activity, device data. F. Geolocation Data Examples: Approximate location derived from your IP address. G. Audio, Electronic, Visual Information Examples: Call recordings for quality assurance and training (where permitted by law). H. Professional or Employment Information Not typically collected. I. Inferences Examples: Preferences or likelihood to purchase based on quote activity. 3. SOURCES OF PERSONAL INFORMATION We may collect personal information from: You directly (forms, phone calls, emails, chat) Your device/browser (cookies, tracking technologies) Advertising partners and analytics providers Lead providers (if you opted in through a third-party form) Service providers that support our operations 4. PURPOSES FOR COLLECTING AND USING PERSONAL INFORMATION We collect and use personal information to: Provide quotes and determine vehicle eligibility Sell and administer vehicle service contracts Provide customer support and respond to requests Communicate by phone, email, and text Improve our website, marketing, and services Detect fraud and prevent unauthorized activity Comply with legal and regulatory obligations Conduct internal business operations 5. DISCLOSURE OF PERSONAL INFORMATION In the last 12 months, we may have disclosed personal information for business purposes to: Warranty administrators and obligors Payment processors Customer service vendors Marketing and advertising providers Analytics providers IT and hosting vendors Legal and compliance partners Government agencies (when required) 6. SALE OR SHARING OF PERSONAL INFORMATION Under California law, “sale” can include sharing information for advertising-related benefits. “Sharing” includes disclosure for cross-context behavioral advertising. We may “share” personal information for targeted advertising. This may include identifiers, internet activity, and inferences. We do not knowingly sell or share personal information of consumers under 16 years of age. 7. YOUR CALIFORNIA PRIVACY RIGHTS As a California resident, you may have the right to: Right to Know Request the categories and specific pieces of personal information we collected, used, disclosed, sold, or shared. Right to Delete Request deletion of personal information, subject to legal exceptions. Right to Correct Request correction of inaccurate personal information. Right to Opt-Out of Sale/Sharing Opt out of the sale or sharing of personal information for targeted advertising. Right to Limit Use of Sensitive Personal Information We do not collect or use sensitive personal information for purposes that require a limitation notice. Right to Non-Discrimination You will not receive discriminatory treatment for exercising your privacy rights. 8. HOW TO SUBMIT A CCPA/CPRA REQUEST You may submit a request by: Email: customersupport@exclusivenationalautoclub.com We will verify your identity before completing requests. Verification may include confirming information such as your email address, phone number, vehicle information, or prior transaction details. Authorized Agents You may designate an authorized agent to make a request on your behalf. We may require proof of authorization and identity verification. 9. DO NOT SELL OR SHARE MY PERSONAL INFORMATION You may opt out of sale/sharing by: Clicking the “Do Not Sell or Share My Personal Information” link on our website; and/or Submitting a request through the contact methods above. We will honor opt-out preference signals where required by law (such as the Global Privacy Control). 10. RETENTION OF PERSONAL INFORMATION We retain personal information only as long as reasonably necessary to: Provide the Services Maintain business records Comply with legal and regulatory requirements Resolve disputes Enforce agreements Retention periods vary depending on the type of data and business need. 11. SECURITY We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system can be guaranteed 100% secure. 12. COOKIES AND TRACKING TECHNOLOGIES We use cookies, pixels, and similar technologies for: Website functionality Analytics Advertising and remarketing Fraud prevention You can control cookies through your browser settings. Some features of the site may not function properly if cookies are disabled. 13. THIRD-PARTY WEBSITES Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. 15. UPDATES TO THIS POLICY We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date.